Previously, customers seeking to take advantage of discounted fares offered by non-flex and semi-flex tickets were unable to receive refunds in case of trip cancellation due to unforeseen events. By opting for the newly introduced protection plan, travellers now have the option to do so regardless of the fare conditions and seek assistance from Rail Europe’s customer care service when required, thus saving precious time and money in the process. This protection plan further reinforces Rail Europe's commitment to providing unparalleled customer service and support to travellers worldwide.
"We are pleased to introduce this special protection plan for non-flex and semi-flex tickets to our customers. At Rail Europe, we understand the importance of providing travellers with maximum flexibility and support throughout their journeys. Our Customer Care team tirelessly works on making travellers’ journeys as seamless and simple as possible. With this initiative, we aim to further elevate the customer experience, setting a new standard of excellence in the travel industry," said Jürgen Witte, Chief Product Officer of Rail Europe.
With Rail Europe platform, every individual traveller gain access to an unparalleled range of rail travel options, making it easy to navigate Europe's rich rail geography.
The protection plan is now available on Rail Europe’s website, www.raileurope.com. For more information about the terms and conditions applying to Rail Europe's protection plan for non-flex and semi-flex tickets, please visit: https://www.refundable.me/
